ORDER TOLL FREE: 877-548-8905
from Canada 516-627-8418
FAX ORDERS TO: 516-365-3825
If you have any problems with your merchandise please contact
Kittywalk Systems to request a return. Requests for returns may be
granted within 72 hours of receiving your merchandise. We cannot
accept the unit if it has been deployed and your animal placed inside.
Please try to return the unit in the original carton if possible. A
25% restocking fee will be accessed on all returns. Please ship items
immediately as we cannot issue credit until items are received. All
returns are to be shipped to our NY headquarters.
THE STANDARD WARRANTY SET FORTH BELOW IS IN LIEU OF ALL
OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, WARRANTIES AGAINST CLAIMS
OF PATENT OR COPYRIGHT INFRINGEMENT, AND PERFORMANCE GUARANTEES
OR DESIGN WARRANTIES.
IN NO EVENT SHALL THE SELLER BE LIABLE FOR ANY CONSEQUENTIAL
DAMAGES OF ANY KIND OR NATURE ALLEGED
TO HAVE RESULTED FROM ANY BREACH OF WARRANTY, IMPLIED OR
We warrant to the original user that this product shall
be free from all defects in material or workmanship for
thirty days (30) days from the date of purchase. This warranty
does not apply to any product, which has been subject to
abuse, misuse, negligence or accident.
Defects caused by tampering, animal chewing, use for any
purpose other than confining a cat or dog, unauthorized
alterations & modifications or attempted repairs are
not covered by this warranty by purchaser or any third party.
We may elect to replace the entire unit, at no extra cost
to you, with the same model or a similar model rather than
This warranty gives you specific legal rights, and you may
have other legal rights that vary from state to state.